Apparently Netflix is quite notorious for their shady and deceitful business practices. During your trial period, you enjoy immediate turnaround (1 day shipping both ways, shipping the day they receive your returns, etc.) Then, if you have a lot of movies qued up (to insure you get a constant flow of DVDs), or simply rent more than they unofficially allow per month (which they deny of course), they will use a few 'dirty' tactics to slow things down - not acknowledging receipt of your returns for 1-2 days, and/or intentionally waiting extra time to ship out the DVDs.

Is this par for the course? I've thoroughly enjoyed the service so far, but are things headed in this disturbingly common direction for this company?


This week, I have noticed that they are claiming to not be getting the movies I return for 2 days longer than they were (suspiciously exactly like they are known to do). Once they do acknowledge that they have them, they are shipping them out on time. I'm wondering how long this will last (I have almost 300 DVDs sitting in my Que, so I am definitely a high volume/low profit customer in their eyes). It hasn't even been a full month of being a paying customer, and yet the service has fallen 33%. If this gets worse, especially if they start delaying the shipping on their end, I'll go through the harder than AO-Hell process of canceling (their phone service can set you back an hour just to cancel - and they don't list their number anywhere on the site so you have to hunt it down elsewhere - making it as hard to cancel as AOL's shitty service is!)

While 30+ DVDs a month would be great, and theoretically you should be able to get about 62 or so per month, I'll be happy with 20-25. Most of the DVDs in my Que are TV series' so they have several hours worth of shows per disc.

Making things particularly annoying right now is that their site is down and it's completely screwing with my website (because of the RSS feeds on the right). I have to say, this is not something I am particularly happy about either.

Consumer Affairs site about Netflix

Website with a long list of problems and bad experiences with Netflix (worth reading all the sections)

Netflix customer service numbers:
(888)638-3549
(888)638-3540
(800)279-5688


P.S. Grow up morons - loser netflix fanboys and employees leaving flaimbait comments will be banned. Nice try idiots, but you're immaturity is not welcome here. I'll keep my account as long as it keeps up to the standards they implied when I signed up and cancel whenever the hell I feel like it. Losers.